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Coronavirus (COVID-19) - Information and support for children and young people with Special Educational Needs and Disability (SEND) and their families/carers during the coronavirus pandemic.

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Coronavirus (Covid-19) advice and updates

Due to the current situation and the changes that are happening daily, we cannot be held responsible for information that changes without our notice.


This page is being updated on a daily basis so please check back regularly. 





For information and updates on keeping safe, and current Council and Central Government advice and resources, visit the Bexley Council Coronavirus information page.




Bexley Coronavirus helpline - 020 3045 5398 - open from 8am to 6pm

London Borough of Bexley is here to support you during the Coronavirus pandemic.
Many of you will have friends, family, neighbours and other support networks to help you, but we are here if you need our help. Whether you need someone to get shopping, pick up other essentials, or to give you information, guidance and advice, please call us.
We will work closely with Bexley’s brilliant voluntary sector and local volunteers to ensure you get the help you need. 


The Bexley Local Offer service continues to offer information by telephone and email.

  • Email: localoffer@bexley.gov.uk
  • Telephone:  0203 045 5677


The Bexley IASS service continues to offer information to parents and young people who need information regarding education, health and social care issues. 

  • Email: bexleyiass@bexley.gov.uk
  • Telephone: 0203 045 5976 


Coronavirus (COVID-19): guidance on vulnerable children and young people including those with education health and care (EHC) plans - Published 22 March 2020 -

visit: https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-on-vulnerable-children-and-young-people/coronavirus-covid-19-guidance-on-vulnerable-children-and-young-people



If your child is registered with the Bexley Children with Disabilities Service and you are self-isolating or diagnosed with Coronavirus, and you have concerns about caring for your child or young person with SEND while you're unwell, firstly contact your social worker or you can contact the duty teams:

Telephone: 020 3045 3600 during working hours (Mon-Fri 9am - 5pm)
Email: childrenwithdisabilitiesservice@bexley.gov.uk  


Bexley are working closely with our partners in local schools, residential schools and other education providers to understand their current situations and to plan for school and residential unit partial closures/closures as they arise. This includes planning for the needs of individual children who will not be in school and/or able to stay in their residential placement. Please contact the school directly to inquire about their offer of support if you have a vulnerable child or you are a key worker.


The Department of Education - Guidance -

Closure of educational settings: information for parents and carers - Published 19 March 2020 



The Department of Education have set up a dedicated helpline to answer questions about Coronavirus (COVID-19) related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687
Email: DfE.coronavirushelpline@education.gov.uk
Opening hours: 8am to 6pm (Monday to Friday) 


Get Coronavirus support as an extremely vulnerable person
Register if you or your child has a medical condition that makes you extremely vulnerable to Coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. To register on-line with the government support scheme visit: https://www.gov.uk/coronavirus-extremely-vulnerable


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External links for further information

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What does the emergency Coronavirus bill mean for disabled children?

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HM Court Service Tribunals and Appeals

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Education arrangments including EHC Plans, SEN Statutory Assessments and legal obligations during the coronavirus pandemic. Download the letter below:
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Easy listening video using photosymbols
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Please click the links below to download the different information guides including easy read guides and posters about coronavirus
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